Your questions, answered.
Welcome to Fortherecordvinyl's Frequently Asked Questions page. We understand you might have queries about our new and second-hand vinyl records, our grading process, or how our online shop works. We pride ourselves on transparency and excellent customer service. Explore the information below to find quick answers to the most common questions our customers ask.
Frequently asked questions
Here you'll find comprehensive answers to key questions about Fortherecordvinyl, from how we source our unique vinyl collections to what you can expect regarding delivery and customer support. We're dedicated to ensuring you have all the information you need for a seamless shopping experience.
Where do your vinyl records come from?
Our record collections are sourced from a variety of places. Many come from personal collections where owners or their families have decided to sell them. We also acquire records from various record fairs we attend throughout the year, and some are carefully purchased online.
How are your second-hand vinyl records graded?
Every vinyl record sold on the Fortherecordvinyl website is meticulously graded as 'Excellent' or 'Mint' condition, strictly adhering to the Discogs grading criteria. We also offer unopened copies that were originally purchased by enthusiastic collectors, providing you with pristine selections.
What are my options for receiving my order?
PLEASE NOTE WE ONLY CURRENTLY ACCEPT ORDERS FROM THE UK AND NORTHERN IRELAND.
As a small, independent online and physical shop based in Pontypool, United Kingdom, we endeavour to process and deliver orders as swiftly as possible. All orders are typically processed and scheduled for delivery during our business hours, Monday to Friday, 9 am to 5 pm. You can also opt for local pickup at our physical location if you're nearby.
What should I do if I have an issue with my order or need to return a record?
Should you encounter any problems with your order or wish to return a record, please get in touch with us via email at info@fortherecord.co.uk. We aim to respond to all enquiries as soon as possible, typically within the next working day, to resolve any issues you may have.
What is the best way to clean my vinyl records?
This YouTube video gives a comprehensive method for keeping your vinyl in pristine condition
Still have questions? We're here to help.
Couldn't find what you were looking for? Don't hesitate to reach out to the Fortherecordvinyl team. We're always happy to assist with any further questions you may have about our products or services.